Last updated: July 25, 2026
This policy applies to orders placed through the official ARMORÉ website, www.armore.com.ph. Marketplace purchases follow the return and refund process of the platform where the order was placed.
Nothing in this policy limits rights or remedies available under applicable Philippine law.
When we can help
You may request assistance when:
- The wrong product, quantity, or item was delivered
- An item is missing
- The product arrived damaged, leaking, significantly deformed, or unusable
- The product was expired, opened, tampered with, contaminated, or appeared previously used
- A verified product defect is present
- The product materially differs from its description on www.armore.com.ph
- A parcel is verified as lost before successful delivery
Report the issue
For visible damage, missing items, incorrect items, or other readily identifiable fulfillment issues, email clientcare@armore.com.ph within seven calendar days from delivery.
Please include your name, order number, a short description, photos of the shipping label and parcel, photos of the product and packaging, and the batch number and expiration date when relevant. An unboxing video is helpful when available, but it is not an absolute requirement for a valid claim.
The seven-day reporting period does not remove rights concerning a defect that could not reasonably have been discovered during that period.
Change of mind and opened products
Because ARMORÉ sells personal-care products, we may decline returns based only on a change of mind when the correct, non-defective product was delivered.
Opened or used products cannot ordinarily be returned for resale. However, opening or initial use does not automatically disqualify a valid claim involving a defect, contamination, tampering, incorrect contents, or a safety concern that could only reasonably be identified after opening.
Skin reactions
Stop using the product if significant irritation occurs. Contact us with the batch number and relevant details, and seek professional medical advice for severe, persistent, or concerning symptoms. An individual sensitivity does not automatically establish a product defect, but reported safety concerns will be reviewed.
Review and resolution
- We aim to acknowledge a complete request within two business days.
- Straightforward cases are targeted for resolution within seven business days after complete information is received.
- An approved replacement is normally dispatched within five business days, subject to stock availability.
- An approved refund is initiated within seven business days. Posting time depends on the payment provider.
When a claim is approved and a physical return is required, ARMORÉ will arrange the return or cover reasonable standard return-shipping costs.
Do not send a parcel to our registered business address without written return instructions.