Last updated: July 25, 2026
This policy applies to orders placed through the official ARMORÉ website, www.armore.com.ph. Marketplace orders follow the rules of the platform where the order was placed.
Order processing
Paid orders are usually packed within two business days, Monday to Friday, excluding Philippine public holidays. Orders placed during weekends, holidays, launches, or major sale periods may require additional processing time.
Estimated delivery after dispatch
- Metro Manila: 2–4 business days
- Luzon: 3–7 business days
- Visayas: 5–10 business days
- Mindanao: 5–12 business days
Remote locations, weather, peak periods, courier disruptions, and events outside our reasonable control may extend these estimates. Delivery dates are not guaranteed unless ARMORÉ expressly confirms otherwise in writing.
Shipping fees and tracking
The applicable shipping fee is shown before checkout is completed. Once your order is dispatched, available tracking information will be sent to the email address or mobile number provided during checkout. Tracking may take up to 24 hours to update.
Delivery details
Please provide a complete address and an active mobile number. Address changes are not guaranteed once an order has entered packing or has been handed to the courier.
If a parcel is returned because of an incorrect address, repeated unavailability, refusal without a valid consumer concern, or another issue attributable to the recipient, ARMORÉ may collect the reasonable redelivery cost before resending the order.
Delayed, missing, or damaged parcels
If tracking has not moved for an unusual period, the parcel is marked delivered but cannot be located, or the package arrives damaged or tampered with, contact clientcare@armore.com.ph with your order number and clear photos when relevant.
Do not use a product that appears opened, contaminated, or tampered with.
Contact
ARMORÉ Customer Support
Email: clientcare@armore.com.ph
Monday to Friday, 9:00 AM to 6:00 PM Philippine Time, excluding public holidays